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PrivacyPolicy

Privacy Policy

This Privacy Policy outlines how Reiki & Wellness Cove
(Sonia Kumar, ABN 32863735498) (“we”, “us”, “our”) collects, holds, uses, and discloses personal information.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and the GDPR where applicable.

 

What Personal Information We Collect

The personal information we collect may include:

  • your name and contact details;

  • communications between you and us;

  • information about how you use our website, collected via cookies and analytics tools.

We do not store your credit card or direct debit details. Payments are processed securely by third-party payment providers.

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How We Collect Personal Information

We collect personal information when you:

  • complete forms on our website;

  • subscribe to emails or newsletters;

  • contact us via email, phone, or social media;

  • interact with our website.

We also use cookies and similar technologies to improve website functionality, security, and user experience.

Third-party tools such as analytics and advertising services (e.g. Google Analytics, Meta/Facebook tools) may collect information about your interactions with our website in accordance with their own privacy policies.

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Why We Collect Personal Information

We collect personal information to:

  • respond to enquiries and communicate with you;

  • provide products, services, and website functionality;

  • send information you have opted in to receive (you may unsubscribe at any time);

  • meet legal and record-keeping obligations;

  • analyse website usage and improve our services and content.

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Payment Information

All payments are processed through secure third-party payment providers.
We do not store full payment details. Only authorised personnel have access to necessary transactional information, which is retained only for as long as required.

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Disclosure of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

We may disclose personal information where:

  • you have consented;

  • required or authorised by law;

  • reasonably necessary to provide our services; or

  • required to engage third-party service providers such as payment processors, analytics providers, email platforms, or data storage services.

Some third-party providers may store or process data overseas. We take reasonable steps to ensure these providers handle personal information in a manner consistent with Australian privacy obligations.
 

Access, Correction & Complaints

You may request access to, correction of, or deletion of your personal information by contacting us at
📧 holisticcoachsonia@gmail.com

If you believe we have breached privacy laws, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

European Economic Area (EEA) Residents

To the extent the GDPR applies, we act as a data controller of your personal information.

We process personal information on lawful bases including:

  • your consent;

  • compliance with legal obligations; or

  • legitimate business interests.

EEA residents may have rights including access, correction, erasure, restriction, objection, data portability, and withdrawal of consent.

To exercise these rights, contact us at holisticcoachsonia@gmail.com.
Withdrawal of consent may limit our ability to provide services.

We may continue processing where legally required or necessary to protect our legitimate interests.

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Security of Personal Information

We treat personal information as confidential and store it securely.
We implement appropriate technical, organisational, and security measures to protect against unauthorised access, misuse, loss, or disclosure.

Personal information is retained only for as long as necessary for the purpose for which it was collected or as required by law.

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Contact Us

For privacy enquiries or requests, please contact:
📧 holisticcoachsonia@gmail.com

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